Terms And Conditions
Edgware Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Edgware Carpet Cleaners provides professional carpet and related cleaning services to domestic and commercial customers within its operating area in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual, company, or organisation requesting and receiving services from Edgware Carpet Cleaners.
1.2 Company means Edgware Carpet Cleaners, the provider of the services described in these Terms and Conditions.
1.3 Services means carpet cleaning, rug cleaning, upholstery cleaning, hard floor cleaning, stain treatment, and any additional cleaning services agreed between the Client and the Company.
1.4 Premises means the property or location where the Services are to be carried out.
1.5 Technician means any employee, subcontractor, or representative of the Company carrying out the Services.
2. Scope of Services
2.1 The Company provides professional cleaning services for carpets, rugs, upholstery, and other specified surfaces at residential and commercial Premises within its service area.
2.2 The specific Services, including areas to be cleaned, types of materials, and any additional or specialist treatments, will be agreed with the Client at the time of booking.
2.3 The Company reserves the right to decline to provide Services if, in the Technician's reasonable opinion, the work requested is unsafe, unsuitable, or beyond the scope of the Company's expertise or equipment.
2.4 The Company does not undertake structural repairs, pest control, or any services outside the normal scope of professional cleaning.
3. Booking Process
3.1 Bookings may be made by the Client using the Company's approved booking methods as communicated from time to time. By placing a booking, the Client confirms acceptance of these Terms and Conditions.
3.2 The Client must provide accurate information, including the type and approximate size of areas or items to be cleaned, the nature of any stains or contamination, and any relevant access or parking restrictions at the Premises.
3.3 All bookings are subject to availability. Any times or dates provided are offered in good faith but may be subject to change in cases of operational constraints, staff illness, or unforeseen circumstances.
3.4 The Company may request photographs or a pre-visit assessment for larger or more complex jobs before confirming the final quotation.
3.5 A booking is only considered confirmed once the Client has received explicit confirmation from the Company. The Company may, at its discretion, request a deposit to secure a booking.
4. Quotations and Pricing
4.1 Quotations are provided based on the information supplied by the Client and the Company’s usual pricing structure for the service area.
4.2 Quotations are exclusive of any additional charges such as congestion charges, parking fees, or access-related costs, which may be added to the final invoice where applicable.
4.3 The Company reserves the right to amend a quotation if the information provided by the Client is inaccurate or incomplete, or if the actual condition of the items or Premises differs significantly from what was described.
4.4 Any change in the scope of the Services during the visit, including additional rooms, items or treatments, may result in additional charges agreed between the Client and the Technician before the extra work is carried out.
5. Payments
5.1 Unless otherwise agreed in writing, payment for Services is due immediately on completion of the work at the Premises.
5.2 The Company accepts the forms of payment it communicates from time to time, which may include cashless payments, bank transfer, or card payments. The Company may choose not to accept cash at its discretion.
5.3 For commercial Clients or larger residential projects, the Company may issue an invoice with specified payment terms. Unless otherwise stated, payment must be made within seven calendar days of the invoice date.
5.4 The Company reserves the right to charge reasonable interest and administrative fees on overdue amounts, in accordance with applicable UK law.
5.5 The Client agrees to cover all costs and expenses incurred by the Company in recovering any unpaid sums, including legal fees and debt collection charges, where permissible by law.
6. Cancellations, Rescheduling, and Access
6.1 The Client may cancel or reschedule a booking by giving reasonable notice to the Company. Specific notice periods and any applicable charges will be communicated by the Company.
6.2 The Company reserves the right to apply a cancellation or rescheduling fee if the Client cancels or changes a booking without sufficient notice, or if the Technician is unable to gain access to the Premises at the agreed time.
6.3 If the Client is not present at the Premises, arrangements must be made in advance for keys and access. The Company does not accept responsibility for delays or inability to complete the work due to access problems.
6.4 The Company may cancel or reschedule a booking in cases of events beyond its control, including but not limited to severe weather, traffic disruption, Technician illness, equipment failure, or other operational issues. In such cases, the Company will offer an alternative appointment as soon as reasonably possible.
6.5 The Client is responsible for ensuring that adequate parking is available for the Company vehicle and that any required permits or permissions are arranged in advance. Additional costs incurred due to parking restrictions may be charged to the Client.
7. Client Obligations and Preparation
7.1 The Client must ensure that the Premises are safe and suitable for the provision of the Services. This includes ensuring that electricity and water are available where required.
7.2 The Client is responsible for moving fragile items, personal possessions, and small furniture from the areas to be cleaned before the Technician arrives, unless otherwise agreed in advance.
7.3 The Company does not dismantle or move heavy furniture, electrical equipment, or valuable items. If such items restrict access to certain areas, the Company may not be able to clean those areas fully.
7.4 The Client must inform the Company of any known hazards at the Premises, including loose floor coverings, damaged carpets, or pre-existing stains and damage, as well as any sensitive materials or surfaces that require special care.
8. Service Limitations and Results
8.1 While the Company uses professional equipment and techniques, the outcome of cleaning can be influenced by the age, type, and condition of carpets and fabrics, as well as the nature and duration of any stains or contamination.
8.2 The Company cannot guarantee the removal of all stains, odours, or marks. Certain substances may cause permanent discolouration or damage that cannot be reversed by cleaning.
8.3 Any estimated drying times provided are approximate and may vary depending on ventilation, temperature, humidity, and the type of material cleaned.
8.4 The Client is responsible for following any aftercare instructions provided by the Technician, including advice on drying times and the safe use of the cleaned areas.
9. Liability and Insurance
9.1 The Company will exercise reasonable care and skill in providing the Services, in line with professional standards applicable in the cleaning industry.
9.2 The Company carries relevant public liability and, where applicable, employer's liability insurance, in accordance with UK law. Details of insurance cover are available on request.
9.3 The Company's liability for any loss or damage arising from the provision of the Services is limited to the cost of the Services provided on the specific visit during which the issue arose, or the reasonable cost of repair or replacement of the affected item, whichever is lower, subject to applicable law.
9.4 The Company will not be liable for pre-existing damage, wear and tear, or defects in carpets, rugs, fabrics, or furnishings that become apparent during or after cleaning.
9.5 The Company is not liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
9.6 The Client must report any issues or concerns relating to the Services within 48 hours of completion. The Company reserves the right to inspect the Premises and, where appropriate, attempt to rectify any problem as a first remedy.
10. Waste Handling and Environmental Regulations
10.1 The Company conducts its operations in line with relevant UK legislation and guidance concerning waste disposal and environmental protection.
10.2 Standard cleaning processes generate minimal waste, such as used water, detergents, and limited physical materials. The Company will not remove large quantities of waste, building materials, or household rubbish from the Premises unless such waste removal has been explicitly agreed as part of the Services.
10.3 Any waste removed by the Company will be handled and disposed of in compliance with applicable laws and regulations. The Client agrees not to request or require the Company to dispose of waste unlawfully.
10.4 The Client is responsible for notifying the Company in advance if any contaminated materials, hazardous substances, or potentially harmful waste are present at the Premises. The Company reserves the right to refuse to handle such materials and may terminate the Services if unsafe conditions are identified.
10.5 The Company aims, where reasonably practicable, to use cleaning products and methods that minimise environmental impact while maintaining professional cleaning standards.
11. Complaints and Service Issues
11.1 If the Client is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible, and in any event within 48 hours of completion of the work.
11.2 The Company will investigate any complaint and, where appropriate, may offer to re-attend the Premises to inspect or rectify the issue. Any such revisit will be arranged within a reasonable time frame.
11.3 The Company may decline to offer a refund or free re-clean if the Client has not followed reasonable aftercare instructions, if the complaint relates to issues outside the Company’s control, or if significant time has passed since the work was completed.
12. Health and Safety
12.1 The Company and its Technicians comply with applicable health and safety legislation and operate with regard to the safety of Clients, occupants, and members of the public.
12.2 The Client must ensure that children and pets are supervised and kept away from the work areas, tools, cables, and cleaning solutions during and immediately after the cleaning process.
12.3 Certain cleaning products may cause temporary odours or require ventilation. The Technician will advise the Client of any specific precautions needed. It is the Client's responsibility to follow these instructions.
13. Privacy and Data Protection
13.1 The Company collects and processes personal data from Clients only to the extent necessary to manage bookings, deliver Services, and comply with legal obligations.
13.2 Personal data will be handled in accordance with applicable UK data protection legislation. The Company will not sell Client data to third parties.
13.3 The Company may use Client contact details to provide information about current or future services, subject to any opt-out preferences expressed by the Client.
14. Amendments to Terms and Conditions
14.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. Any changes will take effect from the date they are published or otherwise communicated.
14.2 The version of the Terms and Conditions in force at the time of booking will apply to that specific appointment, unless a change is required by law or mutual agreement.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior understandings or agreements, whether written or oral.
17.2 No waiver, variation, or addition to these Terms and Conditions shall be binding unless agreed in writing by an authorised representative of the Company.
