Privacy Policy
Edgware Carpet Cleaners Privacy Policy
This Privacy Policy explains how Edgware Carpet Cleaners collects, uses and protects personal data about customers in the Edgware area. It also explains the lawful bases we rely on under applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act, and sets out your rights in relation to your personal data.
By using our carpet and upholstery cleaning services, making an enquiry, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Edgware Carpet Cleaners customers and prospective customers located in the Edgware area who contact us, request a quotation, make a booking, or use any of our cleaning services carried out at residential or commercial premises.
Data Controller
For the purposes of data protection law, Edgware Carpet Cleaners is the data controller in relation to the personal data that we collect and process about you. As data controller, we decide what personal data we collect, the purposes for which we use it and how we store it.
Personal Data We Collect
We may collect and process the following categories of personal data when you interact with us as a customer or potential customer:
Identification and contact details, such as your full name, address of the property to be cleaned, billing address where different, and other basic contact details needed to communicate with you.
Service and booking information, such as dates and times of appointments, type of service requested, details of the areas to be cleaned, access instructions and any special requirements you tell us about.
Payment related information, such as records of payments made and the method used. We do not store full payment card details. Where card payments are processed, they are handled securely by a payment processor.
Communication records, such as details of enquiries, complaints, feedback and correspondence relating to quotes, bookings and completed work.
Technical and usage information, where applicable, such as basic usage data generated when you visit our website or interact with our online forms, for example the pages you view and the date and time of your visit.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone or other messaging services, when you request a quotation or make a booking, when you provide information at the time of service, or when you complete any online form on our website.
We may also receive personal data indirectly where another person books our services on your behalf and provides your details to enable us to carry out the cleaning services at your premises.
Lawful Basis for Processing
We only use your personal data when we have a lawful basis for doing so. Depending on the context, we rely on the following lawful bases:
Contract: We process personal data where it is necessary to enter into or perform a contract with you. This includes processing information needed to provide quotes, accept bookings, carry out cleaning services, take payment and manage any follow-up work or customer service.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This can include keeping basic records of past work, improving our services, handling enquiries, and defending legal claims.
Legal obligations: We process personal data where we need to comply with legal or regulatory requirements, including record-keeping, tax and accounting obligations.
Consent: In limited cases, we may rely on your consent, for example if you specifically agree to receive certain types of optional marketing from us. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide quotations, confirm bookings, schedule appointments and deliver our carpet and upholstery cleaning services at your property.
To contact you about your booking, including confirmations, changes, reminders and follow-up messages relating to completed work.
To process payments, issue invoices and receipts, and maintain financial and service records for accounting and tax purposes.
To respond to your enquiries, feedback, complaints or requests for further information about our services.
To improve our services and customer experience, including quality control, staff training and service planning.
To comply with legal and regulatory obligations, and to establish, exercise or defend our legal rights.
Data Sharing and Processors
We do not sell or rent your personal data to third parties. However, we may share your personal data with carefully selected third parties who act as data processors on our behalf. These may include:
Payment processing providers who securely handle card or electronic payments.
Accountants or bookkeeping services who assist with our financial records and are bound by confidentiality obligations.
IT and hosting providers who support our website, email and data storage systems.
Any such processors are only permitted to use your personal data in accordance with our instructions and solely for the purposes of providing services to us. They are required to implement appropriate security measures to protect your data.
We may also share personal data with professional advisers, such as legal advisers, where this is necessary in connection with legal claims or compliance, and with law enforcement or regulatory authorities where required by law.
Data Retention
We retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
In general, we keep basic customer and service records for a period that enables us to respond to queries about past work and to meet our tax and accounting obligations. After this period, data that is no longer required will be securely deleted or anonymised so that it can no longer be linked to you.
The exact retention period may vary depending on the type of data, the nature of our relationship with you, and any applicable legal requirements.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to personnel who need it for their role, using secure storage arrangements and taking reasonable steps to ensure that our processors implement suitable protection.
While we take security seriously and work to protect your data, no system can be guaranteed as completely secure. You should take care when providing information and contact us promptly if you suspect any misuse of your personal data in connection with our services.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to the personal data we hold about you. These rights may be subject to certain conditions and legal exemptions. Subject to those, you have the right to:
Access your personal data and receive information about how we process it.
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no longer a valid reason for us to retain it.
Object to our processing of your personal data where we rely on legitimate interests, in certain circumstances.
Request restriction of processing while we consider a request you have made, for example to correct data or to object to processing.
Request the transfer of your personal data to you or another service provider, where this is technically feasible and the law requires it.
Where we process your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdrew it.
Exercising Your Rights
If you wish to exercise any of your data protection rights in relation to Edgware Carpet Cleaners, or if you have any questions or concerns about how we handle your personal data, you can contact us using the usual methods you use to communicate with us as a customer. We will respond to your request in accordance with applicable data protection law and may request proof of identity where necessary to protect your data.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can seek to resolve your concerns.
International Transfers
Our primary operations and customers are based in the Edgware area. If we ever need to transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or legal requirements. Any updated version will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
